Accessibility

The Phoenix Convention Center & Venues is an accessible facility in compliance with the Americans with Disabilities Act (ADA). Our design includes accessible parking and entrances, wheelchair ramps, multiple elevators, automatic doors and accessible restroom facilities. For reasonable accommodation requests, please call 602.262.6225 or 7-1-1 at least 48 hours prior to your visit. ​

Bag and Purse Policy

Bag and purse policies are subject to change based on event. Please check the specific event prohibited/permitted item policy and plan accordingly.

Cannabis

Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the products.

Cameras

The Phoenix Convention Center & Venues makes every effort to accommodate commercial, non-commercial and amateur photography/videography requests. Cell phone cameras, small tablets, or small point & shoot cameras, mono/tripods and selfie sticks are permitted. All non-commercial filming and requests, for commercial shoots, news stories, etc., are required to contact the department’s Public Information Officer (PIO) at 602-534-7633, for authorization. The Phoenix Convention Center & Venues and the City of Phoenix do not sign location releases. ​

Code of Conduct

Phoenix Convention Center is a public assembly facility, which welcomes all guests. Any visitor whose conduct is objectionable, disorderly, or disruptive to facility use or in violation of any law, may be refused entrance or ejected from the premises.

Food and Beverage

Food and Beverage service for all Phoenix Convention Center & Venues events is provided by our exclusive food and beverage partner, Aventura Catering*. With the exception of single use bottled water, all outside food and beverage is strictly prohibited.

*All Aventura retail outlets are cashless and only accept debit/credit card, apple pay or google payments. 

Parking

Parking is available to all downtown visitors on a first-come, first-served basis. The Phoenix Convention Center & Venues parking is subject to availability. The Convention Center manages five parking garages. For garage locations, visit phoenixconventioncenter.com​/parking.

  • Bicycle Parking: Racks for bicycles are located at the East Garage, Heritage Garage and at various locations around the Phoenix Convention Center & Venues. The Phoenix Convention Center & Venues is also a designated location for the Grid Bike Share program. Grid Bikes are located at Third Street and Washington.
  • Motorcycle Parking: Motorcycles are prohibited from parking in all automobile parking spaces, loading zones, driveways and walkways. Designated motorcycle parking is located on the street level in the East Garage. Improperly parked motorcycles are subject to citing, towing or impounding. Note: Motorcycles with disabled license plates are still required to park in the designated motorcycle parking location always. Visit, phoenixconventioncenter.com/parking for more information. ​

Security

​The Phoenix Convention Center & Venues provides security 24 hours a day, seven days a week. The facility provides house security and event security to ensure a positive experience for clients and guests. The Security Operations Center can be reached at 602.262.7271 for assistance with medical emergencies, locating lost children and other security concerns.

Service Animals

Per Arizona Revised Statutes 11-1024, Service Animals are permitted at the Phoenix Convention Center & Venues. Pets, including comfort animals, and other animals are not permitted.

Smoking/Vaping Restrictions

In accordance with the Smoke Free Arizona Act, ARS 36.601.01, smoking and vaping (including use of all types of electronic cigarettes) are prohibited inside of all Phoenix Convention Center & Venues facilities including balconies, patios, interior docks, stairwells and restrooms. Designated smoking areas are located twenty (20) feet from all facility entrances. For more information about Smoke Free Arizona, call 1.877.429.6676 or visit smokefreearizona.org.

Cannabis products, edible and non-edible, may not be sold or distributed at the Phoenix Convention Center, Orpheum Theatre Phoenix or Phoenix Symphony Hall regardless of the THC concentration of the products.

Transportation

Getting to the Phoenix Convention Center & Venues is easy no matter where you are coming from or how you choose to travel. There is a dedicated stop on the Valley Metro Light Rail at the Phoenix Convention Center and nearby Valley Metro Bus stops.

Transportation

Phoenix Convention Center

Phoenix Convention Center

Valley Metro Light Rail operates 18–22 hours per day, seven days a week and stops every 12–20 minutes along the 28-mile line linking Phoenix to neighboring communities and attractions. There is a dedicated stop on the Valley Metro Light Rail at the Phoenix Convention Center, making travel to and from the area convenient, especially to and from Phoenix Sky Harbor Airport.

​Directions to Phoenix Convention Center from the Airport: Take the free PHX Sky Train from Level 3 of Terminal 4 to the 44th Street PHX Sky Train Station. From there, take the elevator or escalator down to the platform of the 44th St/Washington Valley Metro Rail stop. If you are traveling from Terminals 2 or 3, take the free black and silver PHX Airport Shuttle to Terminal 4 and then proceed to Level 3 to connect with the PHX Sky Train. The PHX Sky Train and Airport shuttles are designed for travelers with luggage and run seven days a week, 24 hours a day. ​

Phoenix Convention Center

​​Additional public transportation options include Phoenix Transit Bus and Phoenix Dial-a-Ride. For more information on these options, including hours, services and phone numbers please visit: