ADA Accessibility

Accessibility features

The Phoenix Convention Center & Venues is an Americans with Disabilities Act (ADA) compliant facility and we work with event organizers to provide reasonable accommodations for all guests.

Each event organizer has staff and volunteers to answer specific questions about their event. Guests who need accommodations, such as large print materials, Braille, sign language/oral interpreters or other special needs during an event, should contact the event organizer.

For reasonable accommodations requests, please call 602-262-6225 or TTY 602-495-5048 at least 48 hours prior to your visit. Visit www.ada.gov for information about Federal ADA guidelines.

FEATURE #1
Power Assisted Doors
Power assisted doors are located at the front of the West, North, and South builds off of 2nd and 3rd streets. Passenger elevators are located throughout the convention center campus. If accessibility is required for a modified wheelchair or other assisted mobile devices, please contact the convention center to discuss special accommodations prior to your arrival date.
FEATURE #2
Service Animals Welcome!
Only service animals, as stipulated by the Department of Justice, Americans with Disabilities Act (Dogs and Miniature Horses), are authorized within our facilities. Service animals must be on a leash or harness, under the control of the handler and must be housebroken. Handlers are responsible for the behavior and cleanliness of their service animal.
To comply with the Health Department regulations, pets are not permitted in the Phoenix Convention Center & Venues.
FEATURE #3
ADA Braille Text
Meeting rooms, restrooms and elevator signs contain Braille text and raised characters and pictograms for our guests with vision loss. If materials for an event are needed in large print, Braille or audio formats, please contact the event organizer who is responsible for its coordination. If materials related to the convention center are needed, please contact the Guest Experience Manager at 602-534-8557.
FEATURE #4
Accessible Parking
The Phoenix Convention Center & Venues operate five parking garages that provide accessible parking spaces for people with disabilities. Spaces are marked accordingly, and each garage has several designated spaces available. ADA parking spaces are available on a first-come, first-served basis.

Note: Motorcycles with disabled license plates are required to park in the designated motorcycle parking location always.
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ADA Assistance Gathering Locations

During emergency evacuations, guests with disabilities should go to the closest ADA Assistance Gathering Locations where they will be met by security staff who can escort them from the building. The Gathering Assistance Areas have a sign marking their location on each level of the Phoenix Convention Center. If assistance is needed, please go to the nearest Information Desk or uniformed staff member for help.

Transportation

Phoenix Convention Center

Phoenix Convention Center

Valley Metro Light Rail operates 18–22 hours per day, seven days a week and stops every 12–20 minutes along the 28-mile line linking Phoenix to neighboring communities and attractions. There is a dedicated stop on the Valley Metro Light Rail at the Phoenix Convention Center, making travel to and from the area convenient, especially to and from Phoenix Sky Harbor Airport.

​Directions to Phoenix Convention Center from the Airport: Take the free PHX Sky Train from Level 3 of Terminal 4 to the 44th Street PHX Sky Train Station. From there, take the elevator or escalator down to the platform of the 44th St/Washington Valley Metro Rail stop. If you are traveling from Terminals 2 or 3, take the free black and silver PHX Airport Shuttle to Terminal 4 and then proceed to Level 3 to connect with the PHX Sky Train. The PHX Sky Train and Airport shuttles are designed for travelers with luggage and run seven days a week, 24 hours a day. ​

Phoenix Convention Center

​​Additional public transportation options include Phoenix Transit Bus and Phoenix Dial-a-Ride. For more information on these options, including hours, services and phone numbers please visit: